FAQ’s

SPA AND SALON:

What you need to know before booking.

Here are some guidelines to make sure that you and others enjoy the best possible experience when visiting Vijana’s Spa. In consideration for other guests we request that all phones, iPads and other electronic devices be kept silent.

We want you to enjoy your experience with us and to help created the most relaxing atmosphere possible. We ask that you make other arrangements for your children, unless they have a scheduled appointment for services.

Due to limited seating, we kindly request that guests do not bring friends, relatives or children in to wait for them whilst having their hair service.

When should I arrive?

For enhanced comfort and relaxation,we suggest that you arrive at least 10 minutes before your scheduled treatment. Thiswill allowtime to experience ourrelaxation room.

What if I’m late for my appointment?

We respectfully ask that you arrive promptly for your appointment to avoid changes/ shortening of your service. Arriving late will simply limit the time for your treatment, lessening its effectiveness and your pleasure. Your treatment will end at the scheduled time, so that the next guest will not be delayed. The value of your full treatment will be applied.

Who can guide me in choosing my treatments?

Any one of our spa associates can assist you plan the perfect spa experience

What do I wear during my treatment?

Most body treatments are enjoyed without clothing. However, please wear what is  comfortable for you

What about payment for spa services?

For your convenience payment is accepted priorto yourtreatment ourwebsite.

Gift vouchers are non-refundable & not redeemable for cash.

At Vijana’s Spa we strive to meet your expectations. If you are not completely satisfied with your experience, please let us
know.

Cosmetic products can be returned within 3 days of purchase (all accessories – are finalsale)

 

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Mian road R103 Roki Centre, Ezulwini H106, Lobamba